Privacy Policy

Resilient Clinical Counseling, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information gathered through this website (the “Site”). This policy applies only to information collected through this website and does not cover information collected during the course of clinical treatment, which is governed by our HIPAA Notice of Privacy Practices.

1. Information we collect

Information you provide

When you use our contact form, schedule a consultation, or otherwise communicate with us through this Site, you may voluntarily provide personal information such as your name, email address, phone number, and a brief description of what you’re seeking help with. We do not ask for or encourage the submission of protected health information (PHI) through this website.

Information collected automatically

Like most websites, our Site may automatically collect certain technical information when you visit, including your IP address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, and general geographic location (city/region level). This information is collected through standard server logs and may also be collected through cookies or similar technologies.

2. How we use your information

Information collected through this Site is used to respond to your inquiries and contact form submissions, schedule consultations and appointments, improve the functionality and content of this Site, analyze Site usage to better serve visitors, and comply with applicable laws and regulations. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

This Site may use cookies — small text files stored on your device — to improve your browsing experience and to understand how visitors use the Site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the Site but will not prevent you from accessing its content.

4. Third-party services

We may use third-party services to support the operation of this Site, such as website hosting, analytics, contact form processing, or scheduling tools. These third-party services may collect and process information on our behalf in accordance with their own privacy policies. We select services that demonstrate a commitment to data security, but we encourage you to review their individual privacy policies as well.

5. Data security

We take reasonable measures to protect the information collected through this Site from unauthorized access, use, or disclosure. However, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Communication security notice

Please be aware that standard email and website contact forms are not considered fully secure methods of communication. Do not send sensitive personal health information, clinical details, or confidential information through this website’s contact form or via standard email. Once you become a client, we will establish secure, HIPAA-compliant communication channels for clinical correspondence.

7. Children’s privacy

This Site is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly.

8. Your rights

You have the right to request access to the personal information we hold about you that was collected through this Site, request that we correct or delete your personal information, and opt out of any non-essential data collection (such as analytics cookies). To exercise these rights, please contact us at the email address listed below.

9. HIPAA and clinical privacy

This Privacy Policy governs the use of this website only. The privacy of your clinical health information is protected under the Health Insurance Portability and Accountability Act (HIPAA) and is addressed separately in our HIPAA Notice of Privacy Practices, which is provided to all clients at the beginning of the therapeutic relationship.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact

If you have questions about this Privacy Policy, please contact us at legal@resilientclinicalcounseling.com.

---